Ladies and Gentlemen. Your attention please.
Here at Sproutit, we decided that we could do more than offer web apps to help teams and small businesses, we can also teach what we have learned. So, that is what we are doing with the brand new, straight out of the box, new car smell, Simple Business Workshops. So, far we have nailed down venues for San Diego and Chicago and, we are busily making calls to finalize DC, Seattle, San Francisco, Atlanta, Houston, Toronto, and London.
Leave a comment...The fine folks at BlinkSale have quietly launched a massive upgrade to their excellent web-based invoicing system. If you like using simple web apps to run your business, if you bill clients and you manage by feeds, you have to give BlinkSale a try.
Leave a comment...Yesterday the signals wrote a great post on the kinds of email they receive from customers asking for support. This comment generated a lot of comments, but my favorite came from Josh Williams at FirewheelDesign:
We use Mailroom to tag incoming support email. Some or our tags include: buzz, client, and moron.
How do you use tags in Mailroom?
Update: The kind folks at Central Desktop called me on this post and they are right. I highlighted this comment by Josh because I thought it was a little funny. As a someone who dealt with customer support for years, its important to keep a little sense of humor about things so you can continue to provide great support.
We definitely think providing great customer support is really important. That is why we created Mailroom. It’s also why we wrote on this topic a few weeks ago saying that Customer Email is a Gift
Leave a comment...The final segment with Josh WIlliams.
Leave a comment...More with Josh Williams.
Leave a comment...
Interview with Design guru and Rails explorer, Josh Williams.
