Support

POP

POP is a snap to hook up in Mailroom.
  1. Open the preferences
  2. Click on the Mailroom tab on the left
  3. Click on the Email Addresses tab on the top
  4. Click Add POP Email and fill in the information in the pop up
  5. Click Save Changes

If verified, wait for 5 to 10 minutes and Mailroom will begin importing your email from your POP account.

Some things to think about when using POP:
  • Do I want to import all of my email in the other account or just from now on?
  • Do I want to delete the email from my other account when it is imported into Mailroom or keep it saved on the other server as well?
  • Do I have other programs using POP that are deleting the email as it is being downloaded?
If you use Microsoft Outlook and/or Gmail there are a few more steps. There is a setting in Outlook that deletes all mail off your mail server. To turn this off, follow these steps:
  1. On the Tools menu, click E-mail Accounts
  2. Click View or change existing e-mail accounts, and then click Next
  3. Select your ISP account, and then click Change
  4. Click More Settings
  5. Click the Advanced tab, and under Delivery, check the Leave a copy of messages on the server check box
If you are using Gmail, you need to turn on POP. Here are the steps:
  1. Log in to your Gmail account
  2. Click on the Settings link in the upper right hand corner
  3. Click on the Forwarding and POP link
  4. In the POP Download section select either Enable POP for all mail or Enable POP only for mail that arrives from now on
  5. Click Save Changes

Forwarding

The fastest way to get mail into your Mailroom account is to have it forwarded from your existing account. The address to forward your mail to is your domain name @ sproutitmail.com. If your domain is company.sproutit.com then your Mailroom email address is company@sproutitmail.com. There may be an option in your other account to leave a copy of the messages on the server. Make sure you select to do so if you want a copy of your email in another place. Here are the instructions for Gmail forwarding:
  1. Log in to your Gmail account
  2. Click on the Settings link in the upper right hand corner
  3. Click on the Forwarding and POP link
  4. In the Forwarding section select Forward a copy of incoming mail to: and enter in your sproutitmail address
  5. Click Save Changes