Posted by charles at August 26, 2007
If you check your email via POP and you want to receive your email as quickly as possible, you need to take advantage of the new feature we’ve just added.
Whenever Mailroom checks your email via POP, it has always left a copy of the email on your mail server as well. The problem with this is that everytime Mailroom checks your email it has to sort through all of the old email on your server to find the new ones. As the amount of email on your server builds up, it takes Mailroom longer to sort through all of it, and your email is received more slowly.
Now you can eliminate this problem by having Mailroom remove email from your server once it has been downloaded. It’s easy. Just go to your POP account setup (click on Preferences, then click on Mailroom, then click on Email Addresses). There, you can click on “Edit” for each of your POP accounts and check the box “Remove email from server after download” and press Save.
Once Mailroom has deleted your old email from the server, you should start receiving your email as quickly as every 5 minutes!
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Posted by charles at August 21, 2007
Did you know you can automatically personally address each email you send out using a Saved Reply?
Just edit your saved replies and where you want the first name of the person you are sending an email to, put:
%RECIPIENT_FIRST%
Where you want the last name put:
%RECIPIENT_LAST%
You can do the same thing with your own name. Use SENDER_FIRST and SENDER_LAST to automatically insert the name of the person in your company responding to the email.
It’s a great way to personalize your responses without having edit each one.
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Posted by charles at August 19, 2007
Once you’ve built up some saved replies, it can be tough to find the one you want among the long list in your reply picker. Well, now you can add a handy title that will make this much easier.
To use this feature, just click on the Saved Replies tab. Then click on “Edit” for the reply you want to add a title to. You will see a new field there labeled “Title”. Fill that in and hit “Save Reply”.
Then next time you click on the Suggest Replies button, you will see something like this for the replies that have titles:
Just another little enhancement brought to you by your friends at Sproutit.
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Posted by charles at August 16, 2007
If you’ve been hit with some extra spam this week, you’re not alone. We’ve been barraged with spam emails on all accounts, including POP and Forwarding hosts. They were tricky little buggers too, managing to sneak through our filters in higher than usual numbers.
Well, it took a couple of days but we found an elixer to stop them. Our improved filters are running now and your Needs Attention page should be back to its normal clear self.
Posted by charles at August 09, 2007
It’s still a work in progress, but you can now find a full ticket-tracking system, blog, wiki, and repo dedicated solely to SproutCore at the www.sproutcore.com.
If you’re a web developer interested in building applications on the web, you really should pop over, subscribe to the blog or mailing list and follow along with the developments there.
Posted by charles at August 08, 2007
We generally don’t like ticket numbers. Our feeling is that when you have a system that keeps track of your customers by assigning them numbers, it encourages you think of your customers just like that: as a number.
That said, every conversation in Mailroom does have a number (which you can find at the bottom of the conversation; just scroll down), and sometimes its useful to reference them when talking to other people in your team.
Today we’re adding a tiny feature that makes this a little more useful: search by ID. If you want to lookup a conversation by ID, simply type it into the find field and hit return.
It’s easy! Give it a try…
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Posted by charles at August 07, 2007
Today I’m excited to announce that OCS Solutions is now providing Mailroom as a bundled part of all their web hosting plans. This is just one example of how OCS wants to go above and beyond simply providing you web space, like any other hoster, to providing a more complete solution. You can use their consulting services to help you design, implement, and optimize your site and now you can use your free Mailroom account to respond quickly to the new customers who contact you through your website.
If you are looking for a reliable hoster to help you setup your new business site, I can whole heartedly recommend OCS Solution. If you are a web hoster yourself, I have even more news for you:
OCS is the first hoster to partipate in our new Sproutit Distributor Program. The Sproutit Distributor Program gives web hosters the ability to offer Mailroom to their customers. You can integrate it as a part of your hosting plans, as OCS has done, or you can simply promote Mailroom affiliate-style to your customers. Either way, Mailroom is a great way to set yourself apart from your competition and you will even receive a cut of any revenue we generate from the service. It’s a win-win.
The Sproutit Distributor Program is currently in its pilot phase. We have several other hosters lined up (we’ll be announcing when they launch their programs shortly), but we have space for a few more in the pilot. If you are interested in participating, please drop us a line. As a pilot member, you’ll have a chance to help shape this program so that it benefits your business the most.
For more information about OCS, please visit their website.
For more information about joining the Sproutit Distributor Program, please check out this page and then drop us a line to get started.
Posted by charles at August 07, 2007
Today Apple introduced a new Web 2.0 app for sharing your photos called .Mac Gallery. (Heres mine). What Steve didn’t tell you is that .Mac Gallery is built on a new open source framework coming soon from Sproutit called SproutCore. This is the technology we used to build Mailroom and that we will be using to build more new technologies in the future.
Apple has contributed greatly to this framework and a big thanks to everyone at the .Mac team for giving me the chance to participate.
I’ll be posting a link to the new SproutCore website on this blog very soon.
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Posted by charles at August 06, 2007
For some reason, some of you think just knowing an email came in “about 4 weeks ago” is not accurate enough. (Just kidding, we get it.) For those of you with this preference, now you can get precisely what you want! Just click on preferences and follow the directions below:
Once you refresh the page, all your dates will be shown as absolute dates instead of relative times!
Just another little improvement from your friends at Sproutit.
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