September 2006 Archives

While our team was based out of Prague, we were always on the lookout for cafes, bistros, patisseries, and the like, that offered WiFi; more importantly free WiFi. Not being able to ask just anyone where there was free WiFi (language barrier), it took many days and weeks of hunting for locations. While we did have an ADSL line in our flat, sometimes you need a break from the same old surroundings. Thus, the cafe hunt.

Not but a couple of weeks ago did I find an online resources that lists free WiFi hotspots around the globe. Yup, global. AnchorFree.com. AnchorFree is trying to champion the free WiFi community so that if you see their logo on a store’s window, you will know, “mmm….free wifi…” (here’s the logo)

Why would I list this on the BigAct? We are about small business. Small business likes free resources. You have heard of many companies using ‘Boardroom S’ (starbucks) for daily operations. Well, if you find a free spot in your area, you have just cut costs and increased the bottom line (and the coffee at the mom ‘n pops is usually better, too). Score one for free WiFi.

I feel bad though. I just started a weekend gig at Williams-Sonoma, and at the mall, I was only able to find a Starbucks to grab some WiFi. Perhaps on my lunch break I will hunt down a free WiFi location…oh wait…I can use AnchorFree for that. :)

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Earlier tonight we deployed a couple nifty new features for Mailroom.

First, a common request: Mailroom has a nice little spam filter, but after those spam messages build up though, it would be nice to get rid of all of them. Now you can with the Delete All Spam button. Just go to your Spam page to check it.

Our second feature is something you’ll love if you use Mailroom to coordinate support or sales issues as a group. Now, in addition to replying or reassigning an email, you can leave notes. Notes will appear in your conversation right along with your other replies. They will be visible to people using Mailroom, but not to your customers.

Notes are a great way to tell a person why you reassigned something to them; or maybe to leave yourself a note about something you need to do or some progress that has been made on a customer’s issue or question.

Oh, and there’s one more thing. In the past, we’ve always set POP accounts to check for new email about once every 15 minutes. We wanted to make this go faster but we couldn’t because of our old design. Thanks to some new upgrades, all POP accounts are now checked for new email every 5 minutes. Email you forward directly to Mailroom should appear on your Needs Attention page in a minute or two after being sent.

So there you have it. A few more features, and more enhancements are on the way. Thanks everyone, as always, for your great support.

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