We generally don’t like ticket numbers. Our feeling is that when you have a system that keeps track of your customers by assigning them numbers, it encourages you think of your customers just like that: as a number.

That said, every conversation in Mailroom does have a number (which you can find at the bottom of the conversation; just scroll down), and sometimes its useful to reference them when talking to other people in your team.

Today we’re adding a tiny feature that makes this a little more useful: search by ID. If you want to lookup a conversation by ID, simply type it into the find field and hit return.

It’s easy! Give it a try…