If you keep your Mailroom account open for long periods of time throughout the day, and want to see when a new customer writes you, this new feature is for you.

Most web based email programs require a page to be reloaded before any new information is displayed. Many of us use Mailroom throughout the day and, subsequently, leave that browser window open. The draw back was having to refresh the page anytime you wanted to see new emails that had been received from your customers – until today.

Now, your Needs Attention page will automatically refresh every 5 minutes.

Why every 5 minutes?

Here are a few ways to look at that reasoning.

• Let’s just assume that you have 10 emails that you need to answer when you first login to Mailroom. Let’s say it will take you 30 seconds for each email, using the Reply menu, tagging it, and customizing each response with a name (yes, it can be done). That will take you 5 minutes.
• Get up, got to the coffee maker, pour a cup, add sugar and cream, stir…. yeah, by the time you get back to your seat, auto refresh will have run.
• The numbers 1 – 12 on your watch divide the time in 5 minute increments.
• One for each finger on your right hand (or left for that matter).

Regardless of how you look at it, auto refresh was designed to keep you up to speed and responding to your customer questions at a pace that is enjoyable and sustainable.

So, sit back. Get a cup of coffee. And, let auto refresh work for you.