Yesterday the signals wrote a great post on the kinds of email they receive from customers asking for support. This comment generated a lot of comments, but my favorite came from Josh Williams at FirewheelDesign:

We use Mailroom to tag incoming support email. Some or our tags include: buzz, client, and moron.

How do you use tags in Mailroom?

Update: The kind folks at Central Desktop called me on this post and they are right. I highlighted this comment by Josh because I thought it was a little funny. As a someone who dealt with customer support for years, its important to keep a little sense of humor about things so you can continue to provide great support.

We definitely think providing great customer support is really important. That is why we created Mailroom. It’s also why we wrote on this topic a few weeks ago saying that Customer Email is a Gift