Earlier this week we hired Dan Munzert to help us around the office here in Prague. He’s a great guy who’s going to do a lot of things for us, including helping out with support.

Thankfully, we were way ahead when it came to support because we are using Mailroom. Simply by giving him an account, Dan can access and send all the of the replies we normally use for support. He can also find out every communication we’ve ever had with a customer in just two clicks. Mailroom even helps him dig into all of this information by suggesting replies and assigning emails for him.

It’s amazing how much less training you have to do when so much of the knowledge you need to do the job is available and organized in Mailroom.

How are you using Mailroom? Drop me a line if you want to talk about it, and maybe we can do an interview blog post about you and your company.