We worked hard for eight months to launch Mailroom. We did it all so that we could get our first customers and…to find out where we went wrong.

You see, no one should expect to get everything right on the first try. We could try. We could spend months or years even trying to get everything just the way we think it should be…our service, our support, our software. But we might still not really get what our customers want.

Instead, we launched Mailroom as soon as we could and started collecting a lot of feedback. Now we know some areas that we really need to get busy working on and other areas we would have put some more time into, but we found out our customers were not really that interested in them.

Our job for the next six months will basically be to perfect our systems. Not just Mailroom, but the stuff around it to-from our support page to our marketing message-to reflect all the feedback we have received from our customers, the press, and other important people.

BONUS LINK: Matt at 37signals made this point about getting things wrong well in his recent post Is Getting Real Dangerous?